Frequently Asked Questions 

We do not provide an online shopping service however we do provide an unbeatable personal shopping experience combined with high quality printing at reduced prices. You can contact us directly by either email: info@lowcostprintireland.com or by phone 01 838 8810

I would like to place an order with lowcostprintireland.com but I am unsure of what the finished product will look like.
For peace of mind we will print you a colour sample of your product before printing the total quantity ordered. (T’s&C’s apply)

I have sent an email to Lowcostprintireland.com but never received a reply?
We will always reply to all emails received, after all our success is based on the work we receive from our clients. The only reason we would not reply to an email is because we have not received it. It is important to ensure that you use the correct email address when contacting us, info@lowcostprintireland.com If your print order is required urgently it is advisable to call us on 01 838 8810 to make sure we have received your email.

What is a “Colour Proof”?

A colour proof is a preview the design which is sent via email so you can view it on your computer or mobile device. It ensures that all the information that you have supplied to us for designing your product is correct before it is printed. (Please note: that screen resolutions (computer screen colours) may vary in quality from computer to computer).

Can l order online?
We do not provide an online shopping service because we prefer to provide a personal shopping experience.

What will happen if I submit my artwork in the wrong size?
Not to worry, because at lowcostprintireland.com we understand that now and again we all make mistakes and it is for this reason that we thoroughly check all artwork sizes before going to print and if your artwork is not in the correct size we will advise in advance before the printing starts.

Do I have to pay for delivery?
Unfortunately we do not offer free delivery but we do offer free collection and of course unbelievable printing prices.

Can I place my order over the telephone?
Yes, all relevant details can be discussed over the phone with your print ready artwork sent to us by email. 

Is lowcostprintireland.com open on Saturday mornings?
Yes, on occasion we are open, but strictly by prior appointment only.

How long does it take to receive a proof?
A proof can take anything up to a maximum of 3 working days but will depend on the complexity of your artwork. Orders paid for by PayPal may take longer to process. However for orders required in a hurry we provide an express printing service.

Can I purchase extra prints from my original order?
Yes, all previous work carried out by us is archived just in case you require extra prints.

How do I pay for my order?
All orders must be paid for in advance and you can pay in store or over the phone by credit/debit card or by us sending you a PayPal request.

What happens if I don’t have my own artwork?
Not to worry because at lowcostprintireland.com we have our own onsite graphic design studio where we will create your artwork for you.

Do I have to make a prior appointment, if I want to place my order in person?
Yes, We would highly recommend that you make an appointment prior to travelling to us because our office can get very busy at certain times and also it will save you waiting time until a member of our team is available to deal with your order enquiry..

Can I increase the quantity of my initial order before it goes to print?.
Yes all quantities can be increased, however you must notify us from the date your initial order was submitted or on the same day of your proof approval. 

Why choose lowcostprintireland.com?
All our products are designed by fully qualified graphic designers and printed using only the very latest digital technology combined with over two decades of printing experience.

I received an email from lowcostprintireland.com but there was no proof attached?
Unfortunately from time to time clients who have supplied us with certain email addresses have experienced problems receiving their attachments/proofs which sometimes end up in their junk folder. You can notify us of this and we can resend the original email to you.

Can I telephone for assistance if need be?
Yes, of course you can. You can phone us between the hours of 9am – 6pm to speak to a member of our team who will gladly answer any enquiry you may have. Tel:01 838 8810

Can I get a spelling mistake that I have noticed on my proof corrected? Yes, simply email us with the correction(s) that is required and we will send you a revised proof at no extra charge. (T’s&C’s apply)

Will my completed printed product have the lowcostprintireland.com URL stamp on it?
It may have but it will totally depend on the printing product that your have ordered.

What type of material does lowcostprintireland.com use to print on?
We only use paper and card derived from sustainable forests.

How can I view my proof?
To view, you will need Acrobat Reader from Adobe to be installed on your device, if is not it can downloaded for free at www.adobe.com.

Can I change my artwork altogether after receiving my proof?
All work is carried out from the instructions provided by you to lowcostprintireland.com on the day of ordering or from receipt of your print ready artwork. If any redesign, major alterations or extra additions (photos) etc, other than spelling mistakes caused in the design process are required in anyway whatsoever by the customer an extra charge will apply accordingly as additional computer time has to be allocated.
(Changes can be made free of change prior to the time of the customer receiving their proof but only if the artwork has not been started by our artwork department)